Refund Policy

Digital manuals (eBooks)

eBooks are delivered as PDF files by email, usually the same day the order is confirmed. Because a digital file cannot be returned once it has been delivered, eBook sales are final except in the circumstances below.

When we will refund a digital order

• The file was never delivered and we cannot get it to you.
• The file is corrupt or incomplete and we cannot supply a working replacement.
• You were charged more than once for the same title.
• You ordered the wrong title and have not yet opened the file — contact us within 14 days.

Printed manuals

Printed manuals may be returned within 30 days of delivery if they are unused and in resalable condition. Return shipping is the buyer's responsibility unless the item arrived damaged or we shipped the wrong title. Refunds are issued to the original payment method once the return arrives.

Damaged or wrong items

If a printed manual arrives damaged, or you receive a title you did not order, contact us within 7 days of delivery with a photograph and your order details. We will replace it at our cost.

Speaking engagements

Speaking engagements are arranged individually. Cancellation terms, travel costs and deposits are agreed in writing when the date is booked.

How to request a refund

Email midlineopt@aol.com or call (361) 571-0463 with your name, the email address used to order and the title concerned. We aim to respond within two business days.